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In these lines of business, it is important that you retain customers while
enhancing the reach of every dollar you spend on acquiring new customers. We
help you achieve this by analytics-based business optimization. Further, our
proven practices for migration and deployment of a variety of solutions,
combining aspects of technology and process expertise, along with Six Sigma
quality management, helps us in improving the efficacy of your business
processes thus helping you reduce costs.
i-flex BPO is an integral
part of i-flex’s business model and
completes the gamut of our comprehensive
and best-of-breed solutions for the financial
services industry. Our next phase of growth
will be driven by end-to-end BPO services,
based on leading products and platforms
owned by i-flex and Oracle, in addition
to discrete BPO and knowledge services.
This approach allows us to offer packaged
BPO services around software applications
such as FLEXCUBE, PeopleSoft, and Siebel,
among others. Our platform-based ability
includes a comprehensive ecosystem of
solutions backed by mature processes and
a consulting framework. Another advantage
we offer our customers lies in the variety
of engagement models we deploy.
Read about
i-flex BPO's solutions and services.
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i-flex BPO recognized as Global Outsourcing
Leader
i-flex BPO,
the wholly owned subsidiary
of i-flex solutions, was selected
in the Leadership Category (2006-2007)
of The Global Outsourcing
100 by the International Association
of Outsourcing Professionals
(IAOP).
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i-flex Global Processing Model - i-GPM
i-flex BPO recently
launched its new, end-to-end offering
called i-GPM
(i-flex Global Processing Model) - a
workflow-driven platform to execute processes
through the collaboration of location
independent processing, best shore resources,
and technology. This fully-managed loan
processing solution not only includes
loan origination components, but also
takes care of closing and post-closing
processes at i-flex's modern offshore
facility in India.
With this solution, customers can also go 'paperless'. To
enable that, i-flex also provides all related services such as "receiving paper
documents", "scanning", "printing", "shipping", in addition to ingesting and
distributing images wherever they are needed globally, through our workflow.
i-GPM enables:
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Intelligent routing, management and real-time monitoring of tasks in a
distributed fashion globally, to make customer operations more efficient
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The "best shore" approach - location independent, outsourced, end-to-end
processing, with an optimal combination of onshore and offshore resources
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The "pay per loan" model - outsourcing and technology costs bundled together
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Minimum upfront investment in technology, and rapid benefit realization
To read the annual issue
of i-flex BPO magazine Offshoring
Best Practices.
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