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Does your institution have the right CRM strategy?
Do you have the right technology partner who can help you leverage customer
relationships?
Do you have the right CRM IT applications and methodologies?
Through its CRM Center of Excellence (CoE), PrimeSourcing™, i-flex's IT
services division, can help your institution leverage customer relationships to
improve margins.
PrimeSourcing enables financial institutions achieve their business
objectives through integrated IT solutions built around their existing
application assets.
We have extensive experience in providing 24x7 – offshore/onsite - helpdesk and
production support for implementing CRM solutions.
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end-to-end implementation: Mature, yet cost-effective,
onsite/offshore models covering business requirements, design configuration,
integration with transaction systems and data warehouses, among others |
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advisory
services: CRM strategy, readiness and benchmarking, product evaluation
and fitment, call center consulting, user adoption and tracking, usability
analysis and performance monitoring |
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migration/upgrade: Exhaustive analysis of existing
technology, upgrade assessment, planning and implementation |
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enterprise reporting and business intelligence: planning,
reporting and formulating a cost effective business intelligence strategy
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24X7 global helpdesk and production support: proven,
well-defined and mature processes for global helpdesk and production support,
with diverse models |
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